Question 1

What can I do with Personr?

Accepted Answer

Personr helps you manage AML compliance from start to finish, including onboarding clients, verifying identities, monitoring risk, and handling reporting.

Question 2

What are the core features?

Accepted Answer

Personr includes client onboarding, identity checks, risk assessments, ongoing monitoring, record keeping, reporting and support with your other obligations.

Question 3

How customisable is Personr?

Accepted Answer

You can adjust workflows, risk settings, and review steps to match how your business operates.

Question 4

Does Personr support teams or only individuals?

Accepted Answer

Personr works for both individuals and teams, with shared workflows and role-based access.

Question 5

Is Personr suitable for small businesses / enterprises?

Accepted Answer

Personr is built to support businesses of different sizes, from small teams to larger organisations.

Question 6

How often do you add new features?

Accepted Answer

New features and improvements are added regularly as regulations change and the platform evolves.

Question 7

Do I have to verify all current clients, as well as new clients?

Accepted Answer

Reporting entities must apply customer identification and verification in accordance with risk-based transition and ongoing due diligence obligations.

Question 8

When will the AUSTRAC starter kits become available?

Accepted Answer

AUSTRAC starter kits are expected to be released early in 2026, with timing dependent on AUSTRAC’s official rollout schedule.

Question 9

What happens if you report a suspicious client, and you’re wrong?

Accepted Answer

As long as you submit a report in good faith, you are protected from liability even if the suspicion later proves unfounded.

Question 10

How am I protected if one of my clients suspected I’ve reported them?

Accepted Answer

The law prohibits “tipping off,” and provides legal protections for reporting entities, shielding you from client claims when reports are made confidentially and in good faith.

Frequently Asked Questions

What can I do with Personr?

What are the core features?

How customisable is Personr?

Does Personr support teams or only individuals?

Is Personr suitable for small businesses / enterprises?

How often do you add new features?

Do I have to verify all current clients, as well as new clients?

When will the AUSTRAC starter kits become available?

What happens if you report a suspicious client, and you’re wrong?

How am I protected if one of my clients suspected I’ve reported them?

Get started in three steps

Create your free account

Add your clients

Get set up with our team

Get started in three steps

Create your free account

Add your clients

Get set up with our team

Get started in three steps

Create your free account

Add your clients

Get set up with our team

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