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Customers

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Case Management

Investigations That Live in
One Tab, Not Five.

Investigate activity, document decisions, and prepare for regulatory reports with confidence.

One workspace.

Bring customer, account, and transaction context together so you can investigate and focus on decisions, not switching tools.

Unified customer view in every case

Linked entity and account mapping to reveal networks

Historical case lookup for faster context

In-case notes & annotations for clear reasoning

Completion

Questions answered

4%

1 answered

25 total

Documents

1/3

33%

Risk level

Low

5%

  1. Business Structure

0/3 Completed

  1. Business Profile

Do you have clients who operate cash-intensive businesses?

Yes

No

Unsure

Do you or any of your clients work with high-net-worth individuals?

Typically defined as someone with a net worth of at least AUD $1 million in liquid assets.

Yes

No

Unsure

  1. How do you provide these services?

  1. How many staff members work in your business?

Completion

Questions answered

4%

1 answered

25 total

Documents

1/3

33%

Risk level

Low

5%

  1. Business Structure

0/3 Completed

  1. Business Profile

Do you have clients who operate cash-intensive businesses?

Yes

No

Unsure

Do you or any of your clients work with high-net-worth individuals?

Typically defined as someone with a net worth of at least AUD $1 million in liquid assets.

Yes

No

Unsure

  1. How do you provide these services?

  1. How many staff members work in your business?

Completion

Questions answered

4%

1 answered

25 total

Documents

1/3

33%

Risk level

Low

5%

  1. Business Structure

0/3 Completed

  1. Business Profile

Do you have clients who operate cash-intensive businesses?

Yes

No

Unsure

Do you or any of your clients work with high-net-worth individuals?

Typically defined as someone with a net worth of at least AUD $1 million in liquid assets.

Yes

No

Unsure

  1. How do you provide these services?

  1. How many staff members work in your business?

Risk scoring

See risk at a glance and understand what’s driving it.

Dynamic customer risk scoring

Case-level risk scoring as evidence changes

Scenario-based risk indicators to highlight key concerns

Recorded Evidence and Documentation

Capture and manage the information that helps support decisions, reviews, and audits.

Document upload & management

Audit-ready case notes and structured decision trails

Automated evidence collection from integrated systems

Audit progress

Fully compliant

80

Largely compliant

15

Partially compliant

32

Non-compliant

38

Not applicable

0

Audit progress

Fully compliant

80

Largely compliant

15

Partially compliant

32

Non-compliant

38

Not applicable

0

Audit progress

Fully compliant

80

Largely compliant

15

Partially compliant

32

Non-compliant

38

Not applicable

0

Built for teamwork at scale

Coordinate work across investigators, reviewers, and compliance leadership with clear ownership and visibility.

Investigator task lists and queues

Internal comments, mentions, and handover notes

Role-based access control

Regulatory reporting, simplified

Create, approve, and track submissions with consistent templates and complete history.

SAR/STR creation with guided workflows

Jurisdiction-specific report templates

Pre-filled regulatory forms from case data

Report approval workflows

Submission tracking & history

Individual Report

ID_13450504475849245512003357

Generated by employee@yourcompany.com on Jan 12, 2026, 2:57pm (AWST) for A Corp

Approved

Feb 20, 2025, 4:35 PM (AWST)

Profile Details

Profile name

JOHN OLIVER DOE

Email address

john@company.com

Verification flow

AAAA - KYC

Phone number

N/A

Personal Data

Full name

JOHN OLIVER DOE

Formatted address

123 Home Street, Perth 6000 WA

Date of birth

1998-12-31

Country

Australia

Individual Report

ID_13450504475 849245512003357

Generated by employee@yourcompany.com on Jan 12, 2026, 2:57pm (AWST) for A Corp

Approved

Feb 20, 2025, 4:35 PM (AWST)

Profile Details

Profile name

JOHN OLIVER DOE

Email address

john@company.com

Verification flow

AAAA - KYC

Phone number

N/A

Personal Data

Full name

JOHN OLIVER DOE

Formatted address

123 Home Street, Perth 6000 WA

Date of birth

1998-12-31

Country

Australia

Individual Report

ID_13450504475 849245512003357

Generated by employee@yourcompany.com on Jan 12, 2026, 2:57pm (AWST) for A Corp

Approved

Feb 20, 2025, 4:35 PM (AWST)

Profile Details

Profile name

JOHN OLIVER DOE

Email address

john@company.com

Verification flow

AAAA - KYC

Phone number

N/A

Personal Data

Full name

JOHN OLIVER DOE

Formatted address

123 Home Street, Perth 6000 WA

Date of birth

1998-12-31

Country

Australia

Get started with Personr in three easy steps

1

Book a call

Book a call with our compliance experts. We’ll set you up with a free account ready to suit your team’s needs.

2

Add your people

From new clients to your existing ones, onboard effortlessly with our self-serve platform.

3

Dedicated onboarding

From navigating local laws to support for your team members, our dedicated team will help you get set up seamlessly.

Get started with Personr in three easy steps

1

Book a call

Book a call with our compliance experts. We’ll set you up with a free account ready to suit your team’s needs.

2

Add your people

From new clients to your existing ones, onboard effortlessly with our self-serve platform.

3

Dedicated onboarding

From navigating local laws to support for your team members, our dedicated team will help you get set up seamlessly.

Get started with Personr in three easy steps

1

Book a call

Book a call with our compliance experts. We’ll set you up with a free account ready to suit your team’s needs.

2

Add your people

From new clients to your existing ones, onboard effortlessly with our self-serve platform.

3

Dedicated onboarding

From navigating local laws to support for your team members, our dedicated team will help you get set up seamlessly.